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For Technical Support, please send an email to audiology@commpartners.com

What is my login info?

You will need to login to the conference site with your email and password. If you are an Academy member, your password is your member ID. If you do not remember your Academy ID or are not an Academy member, please call 703-226-1079


How do I access the sessions?

You should have received a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area.

Alternatively, you can access any of the sessions by clicking on the “Agenda” in the top menu bar or block at the bottom of the home page.

From there, select the session you would like to view. Click on any session title and access the “View Session” button. You will be able to access the program 5 minutes in advance of the start time each day.

Will I be able to view the recorded archive of these virtual conference sessions?

The virtual sessions are being recorded and all registrants will have access to them. All sessions will be posted approximately one week after the live session takes place. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.

Can I receive CEU’s for the conference?

The ARC20 Program is eligible for a total of 0.6 CEUs/Tier 1.
You must view the AM and PM sessions in their entirety, and then can take the survey/quiz to receive your CEUs If you have questions about CE, please email continuingeducation@audiology.org

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?

If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off.

The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser.

If you continue to have technical issues send an email to audiology@commpartners.com

The slides are not loading; I can’t see the slides, other technical issues.

Please ensure your organization meets hardware, software and bandwidth

Please take the following requirements well in advance

    Step 1: Perform a browser test (CLICK HERE)
    Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.

Minimum System Requirements:

2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)

Minimum Browser Requirements:

Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10 or greater Internet Explorer 11

IP Addresses and Ports to Allow for HTML5:
72.32.161.112 port 80, 443 (web and audio)
72.32.200.104 port 80, 443 (web and audio)
72.32.221.65 ports 80, 443 (web and audio)
72.32.221.66 ports 80, 443 (web and audio)
67.203.7.114 ports 80, 443 (web and audio)

Other Recommendations: It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Need Further Technical Assistance? Please send an email to audiology@commpartners.com