Presenter: Zea Wintersong

CEUs: 0.1 AAA CEUs/Tier 1

Duration: 60 minutes

Instructional Level: Intermediate

Program Focus: Skills 

Description:

Conflict is unavoidable in the workplace. It is inevitable that conflict will arise among co-workers, with leadership or at an organizational level. But conflict is not always bad. In this seminar you will learn how to harness the power of constructive conflict and learn and grow as a team in the audiology space. The answer to all conflict is always effective communication, but just as we tailor health-care treatments to individual patients, we must tailor our communication and responses to individual conflict scenarios. In this seminar you will learn the root cause, prevention, and treatment of the most common types of conflict and apply techniques to help your team grow and communicate at a higher level.

Learning Outcomes:  

1. Understand the different types of conflict.

2. Identify the root causes of conflict in real-life audiology clinical settings.

3. Practice conflict prevention measures with teamwork and leadership principles.

4. Apply techniques to respond to and resolve conflict at every level of the team.

Zea Wintersong

Zea Wintersong has worn many hats throughout her career, from customer service to people manager, and for the last 15 years as an HR Professional. Zea has worked at Audigy since 2018 and enjoys helping practice owners drive business results through positive leadership and people management. Zea holds a BA from Portland State University and a certificate of Human Resources Management from the PSU School of Business; she is a Senior Certified Professional through the Society for Human Resources Management.