Captioned Telephones: Their Contribution to a Practice and Its Patients (0.1 CEUs)

Recorded: July 2, 2019, available for CEUs on-demand

Sponsored by: Sprint CapTel

Presenter: Emmanuel McKeever

CEUs: 0.1

Duration: 60 Minutes

Instructional Level: Intermediate

Program Focus: Knowledge

Learner Outcomes: Upon Completion, each participant in the eAudiology Web Seminar will be able to:

Identify the role of captioned telephones in an audiology practice, how they improve outcomes for patients, and the importance of offering patients a choice of captioned telephone models.
Identify how captioned telephones can put patients on the road to better hearing with or without an instrument fitting.
Identify the primary considerations when selecting captioned telephone providers for a practice

Description:

Difficulty hearing on the phone is often the first way patients tangibly learn of their hearing loss, and frequently the trigger that brings them through the door of your practice. While many patients will test with a loss, those who choose not to be fitted with a hearing instrument have historically had few options to address this important deficiency.

Captioned telephones present an opportunity to reinforce your role as a hearing health care professional immediately, and regardless of the patient's choice to acquire an instrument or delay that decision. By providing a captioned telephone, patients will simultaneously solve a significant lifestyle issue and recognize your practice's role in that solution. By offering multiple captioned telephone options, you further set your practice apart from competitors and provide tailored options to your patients.

This class explores these options, how they benefit patients and the role of these tools in an audiology practice. Further discussion of certifying methods and best practices will be covered.

Sponsored by:

Originally from Little Rock, Arkansas, Mr. McKeever is a customer relationship manager with the Sprint Accessibility Team. His diverse background includes areas of interest from technology to law enforcement, and he is a passionate advocate for optimizing accessibility and the user experience in technology.