Using Malpractice Claim Data to Identify Risks in Audiology Practice

Jennifer Flynn, CPHRM

CEUs: 0.1 AAA CEUs

Duration: 60 minutes

Instructional Level: Beginner

Program Focus: Knowledge 

This session will address audiologists’ most common professional liability concerns, including emerging risks and ways that audiologists can protect themselves from liability exposures. Utilizing HPSO/CNA’s database of audiology closed professional liability claims, we can identify liability patterns and trends, we can highlight adverse events that resulted in financial loss or expenses, and we focus on the types of situations most likely to have serious adverse consequences for patients and create liability exposures for audiologists. Using this information, audiologists can examine their own current practices in relation to the claims and losses experienced by their peers.

Learning Outcomes: 

1. Identify three top malpractice allegations made against audiologists in malpractice lawsuits.
2. Define total incurred amounts to defend audiologists in malpractice lawsuits.
3. Identify key risk management tools that audiologists can incorporate into their practices to help improve patient safety, enhance quality of care, and reduce risk and error.


Jennifer Flynn, CPHRM
Vice President/Risk Manager
Aon/Healthcare Providers Service Organization (HPSO)

Jennifer is Vice President and Risk Manager for Healthcare Providers Service Organization in the Healthcare Division of Aon’s Affinity Insurance Services, Inc. Specializing in risk management and having worked in the health care insurance business for over 22 years, Jennifer is dedicated to educating health care professionals on professional liability risks and offers strategies to mitigate those risks by supporting patient safety principles and developing quality management programs. In addition to being a frequent national speaker on healthcare risk and liability, Jennifer is also a published author on various risk management topics. Jennifer is a Certified Professional in Healthcare Risk Management and is a licensed Property & Casualty agent. She earned a BA in Psychology from Arcadia University in Glenside, Pennsylvania.


Using Malpractice Claim Data to Identify Risks in Audiology Practice
Select the "View On-Demand Recording" button to begin.  |  65 minutes
Select the "View On-Demand Recording" button to begin.  |  65 minutes
Webinar with Captions
Recorded 09/27/2023  |  60 minutes
Recorded 09/27/2023  |  60 minutes
8 Questions
8 Questions Please complete the evaluation.
10 Questions  |  Unlimited attempts  |  8/10 points to pass
10 Questions  |  Unlimited attempts  |  8/10 points to pass Quiz contains 10 multiple-choice questions worth 10 points. Requires 8 points to pass and you have an unlimited amount of attempts.
Certificate for On-Demand Participation
0.10 AAA credits  |  Certificate available
0.10 AAA credits  |  Certificate available CEU Certificate