Module 3

Effective Leadership Communication
Leading Difficult Conversations with Clarity

Level: Intermediate
CEUs: 0.15

Session Description

This session builds critical communication skills required for effective leadership, with a focus on navigating difficult conversations. Participants will strengthen active listening, deliver clear and constructive feedback, and adapt communication styles across diverse teams. Emphasis is placed on maintaining trust while addressing performance, conflict, and alignment challenges.

Learning Objectives

Participants will:
• Strengthen active listening skills
• Navigate difficult conversations with structure
• Adapt communication styles across generations
• Deliver feedback clearly while maintaining trust

Core Frameworks

• Active Listening Model
• Crucial Conversations Framework
• Yes-And Communication Approach
• Generational Communication Framework
• Shared Purpose Language Model 

Practical Tools

• Difficult Conversation Script
• Feedback Formula (Observation-Impact-Next Step)
• Listening Ladder
• Shared Purpose Messaging

Live Session Activities

• Role-play difficult conversation scenarios
• Listening practice exercise
• Communication style reflection

Asynchronous Learning

This month’s asynchronous assignment will reinforce communication skills through real-world application and increase confidence in leading difficult conversations.

Expected Outcomes of Asynchronous Learning
Participants will:
■ Conduct at least one structured feedback or difficult conversation
■ Demonstrate improved listening and clarity in communication
■ Reduce avoidance of challenging conversations
■ Strengthen trust through intentional communication behaviors

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